As an Avis Preferred, Budget Fastbreak and Hertz Gold Plus member, I rent about 30 cars a year, usually with Avis as their prices are generally the best. However, I recently had need of a van at short notice, and my nearest Avis depots were both booked out. Hertz had the next best price and had one available, so I went with them. This is actually the first time I’ve booked a van with them since becoming a Gold Plus member, and to be honest, I was really disappointed, so I thought I would share my experience in the form of my responses to their post-rental survey.
